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Frequently Asked Questions

When your property is properly maintained, your investment is protected. Piedmont Facilities Management provides quality preventive maintenance and repair services for all major systems (HVAC, plumbing, security, appliances, elevators, lighting, fire protection) as well as minor items (door hardware, kitchen drawers, lawn care, chimneys, etc.). One call to Piedmont Facilities Management provides you with instant access to property management experts and skilled mechanics. You also benefit from our long-term relationships with local vendors, ensuring prompt service and competitive prices.

My home comes with a one-year warranty from the builder, so why do I need a maintenance company?

Systems must be properly maintained in order to keep warranties in effect. Piedmont Facilities Management keeps records of all your warranties (manufacturer and builder), advises you on who is responsible for repairs, and helps file the warranty claims.When warranties do not apply or have expired, PFM makes the repairs. You don’t have to search for a contractor, as one call to PFM does it all.

When should I contact Piedmont Facilities Management?

Although PFM can begin managing your property’s maintenance at any time, it is best to start before it is constructed. By having access during the construction phase, PFM can gain valuable knowledge of concealed utilities, plumbing, wiring, etc. When your property is properly maintained, your investment is protected.

Can Piedmont Facilities Management provide services when I am not home?

Piedmont Facilities Management offers Dark House Services to keep your property safe while you are away. Our services include surveying your property after storms, monitoring and responding to alarms, and checking interior and exterior lighting. Because our reputation for honesty and integrity is well known, our clients typically allow us access when no one is at home.

Is Piedmont Facilities Management just a middle man?

No. PFM has full time mechanics on staff, so we perform many of the repairs and maintenance services ourselves. We use vendors when specialized services are needed or when it is financially beneficial to you.

How does PFM provide ongoing maintenance services?

At your convenience, PFM conducts regular inspections of your property to develop a list of items that need immediate or future repair. Routine pre-approved repairs are completed as they are found, and you decide when other needed repairs will be made.

Do I have to sign a long-term contract?

Piedmont Facilities Management has a flexible maintenance program that can be tailored to your needs. Our agreements are typically open-ended and easy to cancel. Because our services are convenient and affordable, we believe there is no need to be bound by contract dates.